Frequently asked questions
What is the return policy?

Due to the nature of beauty products and hygiene standards, KDIOR STUDIOS has a strict return policy.

All Sales Are Final

All lash and beauty products are final sale. We do not accept returns, exchanges, or refunds once an order has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery at Support.kdiorstudios@gmail.com with:

    •    Your order number

    •    Clear photos or video of the issue

    •    A short description of what’s wrong

If approved, we will offer a replacement or store credit (our choice).

Non-Returnable Items

The following are non-returnable and non-refundable:

    •    All lashes (cluster, strip, premade, individual)

    •    Adhesives/removers

    •    Tools (tweezers, scissors, etc.)

    •    Sale or promotional items

    •    Gift cards

Shipping & Address Issues

Please confirm your shipping address before checkout. KDIOR STUDIOS is not responsible for:

    •    Incorrect addresses entered by the customer

    •    Packages marked “delivered” by the carrier

    •    Carrier delays (USPS/UPS/FedEx)

Unauthorized Returns

Items returned without approval will not be accepted and will not be refunded.


Contact


📧 contact.kdiorstudios@gmail.com
Are any purchases final sale?

All Sales Are Final

All lash and beauty products are final sale. We do not accept returns, exchanges, or refunds once an order has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery at Support.kdiorstudios@gmail.com with:

    •    Your order number

    •    Clear photos or video of the issue

    •    A short description of what’s wrong

If approved, we will offer a replacement or store credit (our choice).

Non-Returnable Items

The following are non-returnable and non-refundable:

    •    All lashes (cluster, strip, premade, individual)

    •    Adhesives/removers

    •    Tools (tweezers, scissors, etc.)

    •    Sale or promotional items

    •    Gift cards
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. If you have any further questions, please send us an email via

Support.kdiorstudios@gmail.com


or Fill out and submit The form below under “contact us”

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Contact us